Privacy Policy

1. Introduction

Physio by Design ("we", "us", "our") is committed to protecting your privacy. This policy outlines how we collect, use, store, and manage your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

To provide safe and effective care, we collect:

• Contact details, such as your name, phone number, email address, and postal address.
• Health information relevant to your care, including medical history, referral details, assessment notes, treatment plans, and progress records.
• Billing and health fund information required to process payments and claims.
• Information you submit through our website contact and inquiry forms.
• Technical information such as browser type, device information, and website usage data collected through analytics tools.

3. How We Use Your Information

We use your information to:

• Deliver tailored physiotherapy assessment, treatment, and ongoing care.
• Communicate about appointments, treatment plans, and clinic updates.
• Process payments, health fund rebates, and third-party billing (such as Medicare CDM plans, DVA, WorkCover, or CTP).
• Meet our legal, regulatory, and professional record-keeping obligations.

4. Disclosure of Information

We do not sell your personal information. We only share relevant details with:

• Treating health professionals (such as your GP or specialist) involved in your care.
• Health funds, Medicare, or insurers required to process your claims.
• Secure service providers who host our practice management system and website (under strict confidentiality agreements).
• Legal or regulatory authorities if explicitly required by law.

5. Data Storage & Security

Your clinical records are stored securely within our practice management system. Access is strictly limited to authorised staff. We maintain administrative and technical safeguards to keep your data safe, accurate, and protected from unauthorized access.

6. Cookies & Website Analytics

Our website uses standard cookies and analytics tools to understand site usage and improve visitor experience. You can manage or disable cookies through your web browser settings.

7. Your Rights & Access to Your Information

You have the right to request access to—or correction of—the personal and health information we hold about you. Please contact us if you wish to review or update your records.

8. Third-Party Links

Our website contains links to external platforms (such as our online booking software). We recommend reviewing the privacy policies of those third-party sites, as we do not control their content or security practices.

9. Changes to This Policy

We may update this policy periodically to reflect changes in legal requirements or clinic operations. Revised versions will be published on this page with an updated date.